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Monthly Archives: May 2009

Don’t be Afraid of Customer Criticism

May 13, 2009 | Dennis O'Neil

A very common objection I hear when discussing social media for business – “What if a crazy customer gets on these sites and posts a lot of bad things about us?” Okay, fair enough concern. First I want to say that I disagree with the philosophy that there are no crazy customers, and that companies […]

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Internet Marketing Deja Vu

May 1, 2009 | Dennis O'Neil

All companies and individuals are looking to do more with less these days. No shocker there, right? And it’s equally as un-news worthy that many companies are looking to social media as a possible outlet to reach new prospects. Most often the charge is led by the Sales & Marketing department, who then asks me […]

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